Track My Order
Green Threads Global
Track Your Order
Enter your tracking number or order details below to get a live update on your delivery.
Where is my order?
Choose how you'd like to track — via your tracking number or your order number and email.
Log in to your Green Threads Global account to view all your orders, track deliveries, and manage returns in one place.
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1–2 DaysProcessing Time
3–5 DaysStandard UK Delivery
TrackedEvery Order
24 hrsSupport Reply
How It Works
Your Order's Journey
From the moment you place your order to the moment it lands at your door, here is exactly what happens.
01
Confirmation Email
You receive an order confirmation email within minutes of placing your order. Check your spam folder if you do not see it.
02
Order Packed
Your order is carefully picked and packed within 1–2 business days. Every item is checked before it leaves our hands.
03
Dispatched
You receive a shipping confirmation email with your tracking number the moment your parcel is collected by the carrier.
04
Delivered
Your Essential Sleep Solution arrives in premium packaging within 3–5 business days — ready to enjoy straight away.
Understanding Your Tracking
What Each Status Means
Confused by your tracking update? Here is exactly what each carrier status means in plain English.
Order Confirmed
Your order has been received and is being prepared. You will receive a dispatch email with tracking details once it is on its way.
Awaiting Collection
Your parcel is packed and labelled, waiting to be collected by the carrier. Tracking will update once it is scanned into the network.
In Transit
Your parcel is on its way and moving through the carrier's network. This is the most common status during delivery.
Out for Delivery
Your parcel is on a delivery vehicle heading to you today. Make sure someone is available, or check for safe place options.
Delivered
Your parcel has been delivered. If you cannot find it, check with neighbours or your designated safe place. Contact us if there is an issue.
Delayed / Exception
An issue has been flagged — this could be an address query, a missed delivery attempt, or a carrier delay. Contact us and we will resolve it.
Common Questions
Tracking FAQs
Quick answers to the most common tracking questions.
I have not received a tracking email — what should I do?
First, check your spam or junk folder — our shipping emails occasionally end up there. If you still cannot find it, your order may still be within our 1–2 business day processing window. If it has been more than 3 business days since you ordered, please contact us at greenthreadsglobal@gmail.com with your order number and we will check immediately.
My tracking has not updated in 2+ days — is something wrong?
Tracking does not always update in real time — parcels can spend 24–48 hours between scans, especially over weekends or when passing through sorting hubs. If your tracking has not moved for more than 3 business days, please get in touch with us at greenthreadsglobal@gmail.com and we will chase the carrier on your behalf.
My tracking says delivered but I have not received my parcel.
Please check: (1) your designated safe place or porch, (2) with a neighbour or anyone else at your address, (3) your local delivery depot in case a delivery card was left. If you still cannot locate the parcel, contact us within 48 hours of the marked delivery date at greenthreadsglobal@gmail.com. We will investigate with the carrier and arrange a resolution promptly.
Can I change my delivery address after placing an order?
Contact us immediately at greenthreadsglobal@gmail.com. If your order has not yet been dispatched, we can update the address at no charge. Once an order is collected by the carrier we are unable to redirect it, so please act quickly.
How long will my order take to arrive?
UK standard delivery takes 3–5 business days from dispatch. Express delivery is 1–2 business days. Add 1–2 business days for processing before dispatch. So the total time from order to delivery is typically 4–7 business days on standard, or 2–3 business days on express. International orders vary by destination — estimated dates are shown at checkout.
My parcel shows a failed delivery attempt — what do I do?
The carrier should have left a card with instructions on how to rearrange delivery or collect from a local depot. You can also use your tracking number directly on the carrier's website to book a redelivery. If the parcel is not collected or redelivered within the carrier's holding period (usually 7–10 days), it will be returned to us. We will contact you to arrange a second delivery — additional postage may apply.
Do you offer free delivery?
Yes — free standard UK delivery on all orders over £60. The Essential Sleep Solution is priced at £100, so it qualifies automatically. Shipping costs for orders below the threshold and for international orders are shown transparently at checkout before you confirm payment.
Still Need Help?
We're here for you
Can't resolve your tracking issue? Our small team replies to every message personally within 24 hours on weekdays.
Email Us
Send us your order number and the issue — we reply within 24 hours on weekdays.
Send an Email
Contact Form
Fill in our contact page with your order details and we will get back to you.
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Better Sleep. Better You.
Not yet ordered? Sleep better tonight.
The Bamboo Lyocell Essential Sleep Solution — OEKO-TEX certified, free UK delivery over £60, 30-day returns.
