Track My Order
We know you’re excited to receive your order - and we’re just as excited to deliver it!
You can track your shipment using the tracking number sent to your email once your order has been dispatched.
How to Track Your Order
- Check your shipping confirmation email.
- Locate your tracking number.
- Click the tracking link provided in the email.
If the link doesn’t work, you can enter your tracking number directly on the carrier’s website.
Please allow 24-48 hours for tracking information to update after receiving your confirmation email.
Didn't Receive a Tracking Email?
Please check your:
- Spam or Junk folder
- Promotions tab (for Gmail users)
If you still cannot find your tracking details, contact us and we’ll be happy to assist you.
📧 Email: customer@greenthreadsglobal.com
📦 Please include your order number when contacting us.
Tracking Says “Delivered” But I Haven’t Received My Package
If your tracking shows delivered but you didn’t receive your package, please:
- Check around your property and mailbox
- Ask neighbors or household members
- Contact your local delivery carrier
If you still need help, contact us and we will assist you further.
Shipping Time Reminder
Processing Time: 1-3 business days
Shipping Time: 3-7 business days (domestic)
International orders may take longer due to customs.
Still Need Help?
Our support team is happy to help.
📧 customer@greenthreadsglobal.com
Please include:
- Your full name
- Order number
- Any relevant details
We’ll respond as quickly as possible.
