You have 30 days from the date of delivery to request a return. To be eligible for a full refund, your item must meet all of the following conditions:

• Unused and unwashed
• In its original packaging with any tags or labels intact
• Return request submitted within 30 days of confirmed delivery
• Purchased directly from greenthreadsglobal.com

The process is straightforward. Please follow these steps:

1. Email us at greenthreadsglobal@gmail.com with your order number, the item you are returning, and a brief reason.
2. We will respond within 1-2 business days to confirm eligibility and provide our return address.
3. Pack the item securely in its original packaging. We strongly recommend using a tracked postal service, as we cannot accept liability for parcels lost in transit.
4. Once we receive and inspect your return, we will process your refund within 5-7 business days and confirm by email.

Once your return has been received and approved, your refund will be issued to the original payment method used at checkout.

• Refunds are processed within 5-7 business days of us receiving your return
• You will receive an email confirmation once your refund has been issued
• Your bank may take a further 2-5 business days to reflect the credit in your account

Original outbound shipping costs are non-refundable. Customers are also responsible for the cost of return postage unless the item is faulty or incorrect (see below).

If your item arrives damaged, with a manufacturing defect, or is not what you ordered, we will put it right at no cost to you.

1. Contact us at greenthreadsglobal@gmail.com within 30 days of delivery.
2. Include your order number and a clear photo showing the issue.
3. We will offer a free replacement or a full refund including original shipping. Return postage is also covered where applicable.

Please note: the following are not considered manufacturing faults and are normal characteristics of natural bamboo lyocell fabric:

• Pilling over time with regular use, as with all natural fibre textiles
• Discolouration caused by skincare products, body oils, sweat, bleach, or fabric softener
• Shrinkage from washing above 30°C or tumble drying on a high setting
• Wear and tear from use beyond the expected product lifespan

To keep our products safe and our policy fair for every customer, we are unable to accept returns in the following circumstances:

• Items that have been washed, used, or removed from original packaging
• Return requests made more than 30 days after the delivery date
• Items damaged through misuse or improper care (e.g., washing above 30°C, use of bleach or fabric softener, high-heat drying)
• Items marked as Final Sale at the time of purchase
• Returns sent without prior approval from our team
• Items purchased through third-party retailers or marketplaces (please contact the retailer directly)

We do not currently offer direct exchanges. If you would like a different variant, please return your eligible item following the process above and place a new order at your convenience.

We are a small, responsibly run business and this approach ensures we can process everything accurately and promptly for every customer.

• Change of mind returns: the customer is responsible for return postage
• Faulty or incorrect items: we will cover all return postage costs

We researched leading bamboo lyocell sleep brands so you can shop with confidence. Here is how our policy stacks up:

Competitor data sourced May 2026 and subject to change. Always verify each brand's current policy directly.