All orders are processed within 1–2 business days of being placed (Monday to Friday, excluding UK bank holidays). You will receive an order confirmation email immediately after purchase.

Orders placed on Friday after 12pm, Saturday, Sunday, or a UK bank holiday will be processed on the next available working day.

During busy periods, such as Christmas, Valentine's Day, or Mother's Day, processing times may extend to 2–3 business days. We will always communicate any delays promptly by email.

• Order cut-off for same-day dispatch: 12pm Monday–Friday
• Weekend orders processed: following Monday
• Bank holiday orders processed: next working day

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time.

If you have not received your shipping confirmation within 3 business days of placing your order, please check your spam or junk folder first. If it is still not there, contact us at greenthreadsglobal@gmail.com with your order number and we will look into it immediately.

Tracking information may take up to 24 hours to update after you receive your dispatch email. This is normal and does not mean there is an issue with your order.

Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to high parcel volumes, adverse weather, or carrier issues that are outside our control.

If your order has not arrived within the estimated timeframe, please:

• Check your tracking link for the latest update
• Check with neighbours or your local delivery depot in case a delivery attempt was made
• Allow up to 2 additional business days beyond the estimated delivery window
• If still unresolved, contact us at greenthreadsglobal@gmail.com with your order number

If your parcel is confirmed lost by the carrier, we will arrange a free replacement or full refund, whichever you prefer.

Under the Consumer Contracts Regulations 2013, we are required to deliver your goods within 30 days of your order date unless a longer period was agreed at checkout. If we cannot meet this, you are entitled to a full refund.

We take great care in packaging every order. However, if your item arrives damaged in transit, please contact us within 48 hours of delivery at greenthreadsglobal@gmail.com with:

• Your order number
• A clear photograph of the damaged item and packaging

We will arrange a free replacement or full refund immediately, at no additional cost to you. We do not require you to return damaged goods in most cases.

Please double-check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible at greenthreadsglobal@gmail.com.

We can amend your address if your order has not yet been dispatched. Once an order has been collected by the carrier, we are unable to redirect it.

Green Threads Global cannot be held responsible for orders delivered to an incorrect address provided by the customer at checkout. If a parcel is returned to us due to an address error, we will contact you to arrange redelivery. Additional postage charges may apply.

We ship internationally and currently serve customers in 3+ countries. International delivery times are estimates and can vary significantly depending on your country's customs processing times.

Customs duties and import taxes may be charged by your country's customs authority when your parcel arrives. These charges are entirely outside our control and are the responsibility of the customer. We recommend checking your country's import thresholds before ordering.

• We declare the correct commercial value on all customs forms
• We do not mark items as gifts or under-declare values
• Customs delays are not covered by our delivery estimates
• If a parcel is refused at customs and returned to us, we will refund the product cost minus original shipping

During peak gifting seasons, Christmas, Valentine's Day, and Mother's Day, both our processing times and carrier networks experience higher volumes. We recommend ordering at least 7–10 days earlier than usual to allow for any delays.

We publish our Christmas order deadline on our website each year. Orders placed after the deadline cannot be guaranteed to arrive before Christmas Day.

If you are ordering a gift for a specific date, we strongly recommend selecting Express Delivery to give yourself the best chance of on-time arrival.

We offer a 30-day returns window from the date of delivery for unwashed, unused items in their original packaging. Our returns policy is separate from this shipping policy.

For full details on how to return or exchange an item, please visit our Returns Policy page or contact us directly at greenthreadsglobal@gmail.com.

Please note: return shipping costs are the customer's responsibility unless the item is faulty, damaged, or incorrect, in which case we cover all costs.