Frequently Asked Questions (FAQs)

We’ve answered the most common questions below. If you need further assistance, please contact us at customer@greenthreadsglobal.com

Orders & Payments

How can I place an order?

Simply browse our collection, select your preferred size and color, and click “Add to Cart.” Follow the checkout process to complete your purchase.

What payment methods do you accept?

We accept major debit and credit cards, PayPal, and other secure payment options available at checkout.

Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of purchase. After this time, your order may already be processed or shipped.

Shipping & Delivery

How long does shipping take?

• Processing time: 1-3 business days

• UK delivery: 3-7 business days

• International delivery: 7-15 business days

Shipping times may vary during busy periods.

How can I track my order?

Once your order ships, you will receive a tracking email. You can use the tracking number to follow your shipment.

Do you ship internationally?

Yes, we ship to selected countries. International customers may be responsible for customs fees or import taxes.

Returns & Refunds

What is your return policy?

You may return unused and unwashed items within 30 days of delivery.

Can I return used bedding?

For hygiene reasons, used or washed bedding cannot be returned unless faulty.

When will I receive my refund?

Once your return is approved, refunds are issued to your original payment method within 5-10 business days.

Product & Materials

What materials do you use?

We offer bedding made from:

• Bamboo Lyocell
• Cotton

Both fabrics are breathable, soft, and designed for comfort.

Is bamboo fabric good for sensitive skin?

Yes. Bamboo Lyocell is naturally gentle, moisture-wicking, and suitable for sensitive skin.

Will the color fade after washing?

Our bedding is designed to be fade-resistant when washed according to the care instructions.

Sizing

How do I choose the right size?

Please refer to our Size Guide page for detailed UK measurements for fitted sheets, duvet covers, and more.

Will your fitted sheets fit deep mattresses?

Our fitted sheets are designed to fit standard UK mattress depths (up to 30 cm). Please check product descriptions for specific details.

Care Instructions

How should I wash my bedding?

We recommend:

• Washing at 30-40°C
• Using mild detergent
• Avoiding bleach
• Tumble drying on low or line drying

Please see our Care Instructions page for full guidance by fabric type.

Still Have Questions?

We’re here to help.

📧 Email: customer@greenthreadsglobal.com
Please include your order number (if applicable) for faster assistance.