FAQs
Frequently Asked Questions
Everything you need to know
Find answers about our bamboo lyocell products, delivery, returns, and care — all in one place.
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OEKO-TEX Certified
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Product
What is included in the Essential Sleep Solution?
The Essential Sleep Solution contains everything you need for a better night:
- 2 × Bamboo Lyocell Pillowcases
- 1 × Bamboo Lyocell Sleep Eye Mask
- 1 × Bamboo Lyocell Hair Scrunchie
What exactly is bamboo lyocell fabric?
Bamboo lyocell is a next-generation fabric made from bamboo pulp using a closed-loop manufacturing process — meaning 99% of the water and solvents used are recaptured and reused, producing almost no waste. The result is an exceptionally soft, breathable fabric that is temperature-regulating, hypoallergenic, and antimicrobial. It is significantly gentler on hair and skin than conventional cotton, and far more responsibly produced.
What sizes are the pillowcases?
Our pillowcases are available in standard UK sizes. The exact dimensions and any available size options are listed on the product page. If you need a specific size that is not listed, email us at greenthreadsglobal@gmail.com and we will do our best to help.
What colours does the set come in?
We offer the Essential Sleep Solution in a curated range of calm, sleep-friendly colourways. All available colours are shown on the product page. Our range is designed to complement any bedroom aesthetic without overwhelming it. Browse all colours here.
How is bamboo lyocell different from cotton?
Cotton creates friction as you move in your sleep — this leads to hair frizz, moisture loss, and skin irritation over time. Bamboo lyocell is significantly smoother, so your hair and skin glide rather than snag. It is also temperature-regulating (cotton traps heat), naturally antimicrobial (cotton is not), and produced with a fraction of the environmental footprint. You spend eight hours a night on your pillowcase — bamboo lyocell makes every one of those hours work for you.
How is bamboo lyocell different from silk?
Both are smooth, but bamboo lyocell has meaningful advantages over silk:
- Machine washable at 30°C — silk typically requires dry cleaning
- OEKO-TEX Standard 100 certified — independently verified safe
- Temperature-regulating — silk does not actively manage body heat
- Responsibly produced through a closed-loop process — silk is an animal product
- More affordable without sacrificing hair or skin benefits
Does it make a good gift?
It is one of the most thoughtful gifts you can give. The Essential Sleep Solution arrives in premium gift-ready packaging — no additional wrapping needed. It is ideal for birthdays, Mother's Day, Christmas, new mums, bridesmaids, or anyone who deserves a better night's sleep. Order here.
Sleep & Hair Benefits
Will it actually help me sleep cooler?
Yes — and this was the founding reason for the brand. After our family relocated from Qatar to the UK, we found that well-insulated UK homes trap heat in a way we were not used to. Cotton bedding made it significantly worse. Bamboo lyocell is naturally temperature-regulating: it draws heat and moisture away from your body and releases it into the air, keeping you cool when you are warm and warm when you cool down. Most customers who run hot at night notice a difference from the very first night.
Will it reduce my morning hair frizz?
Yes. Cotton pillowcases create significant friction as your head moves overnight, which roughens the hair cuticle and causes frizz, breakage, and moisture loss. Bamboo lyocell's super-smooth surface lets your hair glide freely rather than snag, reducing friction dramatically. Many customers see a noticeable difference in their morning frizz from the very first use — particularly those with curly, coily, or colour-treated hair which is most vulnerable to overnight friction damage.
Is it good for curly or coily hair?
Absolutely — curly and coily hair is where bamboo lyocell makes the most dramatic difference. Curly hair is the most moisture-dependent hair type and suffers the most from overnight friction on rough cotton. The smooth surface of bamboo lyocell allows curls to move without snagging, while its moisture-retaining properties keep hair hydrated overnight instead of drying it out. Many of our curly-haired customers say it has transformed their morning routine entirely.
Is it suitable for sensitive skin or eczema?
Yes. Our bamboo lyocell is naturally hypoallergenic and antimicrobial, making it one of the gentlest fabrics you can sleep on. It is OEKO-TEX Standard 100 certified — independently tested and confirmed free from over 100 harmful substances including heavy metals, pesticides, formaldehyde, and allergenic dyes. Many of our customers specifically switched to us because of sensitive skin or eczema and report a noticeable improvement in skin comfort overnight.
How quickly will I notice a difference?
Most customers notice reduced morning frizz from their very first night. Temperature benefits — feeling cooler and more comfortable in bed — are also typically felt immediately. Skin benefits such as fewer sleep creases and reduced irritation tend to become clearer after 1–2 weeks of consistent use. The longer you use it, the more noticeable the cumulative benefit becomes — particularly for hair health.
Is £100 worth it? That feels expensive for a pillowcase.
Think of it this way: £100 over 365 nights is just 27p per night — less than a cup of tea — for something that actively works on your hair and skin while you sleep. You already invest in skincare, haircare, and supplements. Your pillowcase is the one product you use for eight consecutive hours every single night. Most customers who hesitated tell us afterwards that it was one of the best purchases they have made. We also offer free 30-day returns, so there is no risk in trying it.
Product Care
How do I wash my bamboo lyocell pillowcase?
Follow these simple steps to keep your pillowcase soft and effective for longer:
- Machine wash at 30°C on a gentle cycle
- Do not use fabric softener (see below for why)
- Tumble dry on low, or lay flat to air dry — air drying is best
- Do not bleach or dry clean
- Iron on low if needed
Why can I not use fabric softener?
Fabric softener works by coating fibres with a thin waxy layer. This sounds nice, but it actively blocks bamboo lyocell's natural breathability and moisture-wicking properties — the very things that make it so effective for your hair and skin. Over time, softener build-up makes the fabric less breathable and less gentle. The good news: bamboo lyocell is naturally soft and does not need softener at all. Use a mild, gentle detergent and nothing else.
How often should I wash it?
We recommend washing your pillowcase every 1–2 weeks. The good news is that bamboo lyocell's natural antimicrobial properties mean it stays fresher for longer than cotton, so you can comfortably stretch to two weeks between washes without any reduction in hygiene or performance. Always wash at 30°C on a gentle cycle, with no fabric softener.
How long will it last?
With proper care — 30°C gentle cycle, no fabric softener, air dry or low tumble — our customers report their pillowcases staying soft, smooth, and effective for 12–18 months of nightly use. The fabric is designed to last, not to be replaced every few months.
Delivery & Shipping
How long does delivery take?
Our current delivery timeframes:
- Standard UK delivery: 3–5 business days
- Express UK delivery: available at checkout (faster options shown at point of ordering)
- International: varies by destination — estimated dates shown at checkout
Do you offer free shipping?
Yes — free shipping is available on UK orders over £60. Shipping costs for orders below the threshold and for international orders are calculated at checkout before you complete your purchase, so you always know exactly what you are paying before confirming.
Do you ship internationally?
Yes — we ship internationally and already have customers in 3+ countries. Delivery times and costs for your country will be shown at checkout. If you are unsure whether we ship to your location, email us at greenthreadsglobal@gmail.com and we will confirm straight away.
How do I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking link. If you have not received it, please check your spam or junk folder first. If it is still not there, share your order number and the email address you used at checkout and we will look into it immediately.
My order has not arrived. What should I do?
We are sorry to hear that — let us sort this out right away. Please email us your order number and the email address you used at checkout at greenthreadsglobal@gmail.com. We will check your tracking status immediately and keep you updated. We respond within 24 hours on weekdays.
Returns & Refunds
What is your returns policy?
We offer a 30-day returns window from the date of delivery. To be eligible:
- Items must be unwashed and unused
- Items must be in their original packaging
I received a damaged or incorrect item. What now?
We are sincerely sorry — this is not the experience we want for you. Please email us at greenthreadsglobal@gmail.com with:
- Your order number
- A photo of the item or the issue
Can I exchange for a different colour or size?
Yes — we are happy to help with an exchange within our 30-day window, subject to availability. Please email us at greenthreadsglobal@gmail.com with your order number and the colour or size you would like to swap to. Items must be unwashed and in original packaging to qualify.
Ordering & Payment
What payment methods do you accept?
We accept all major payment methods at checkout:
- Visa, Mastercard, American Express
- Apple Pay and Google Pay
- Shop Pay for express checkout
Can I cancel or change my order?
We process orders quickly, but we will do our best to help. Please email us as soon as possible at greenthreadsglobal@gmail.com with your order number. If your order has not yet been dispatched, we can usually make changes or cancel it. Once dispatched, changes are no longer possible — but our 30-day free returns process is available to you.
I have not received my order confirmation email.
This usually means it has landed in your spam or junk folder — please check there first. If you still cannot find it, email us the address you used at checkout at greenthreadsglobal@gmail.com and we will confirm your order and resend the confirmation immediately.
Certifications & Responsibility
What is OEKO-TEX Standard 100 certification?
OEKO-TEX Standard 100 is one of the world's most trusted textile safety certifications. It means every component of the product — fabric, threads, labels, and dyes — has been independently tested by a third-party laboratory and confirmed to be free from over 100 harmful substances, including heavy metals, pesticides, formaldehyde, and allergenic dyes. In short: it is a rigorous, independent guarantee that what touches your skin at night is verified as safe. We are proud to carry this certification across our entire range.
What does "closed-loop" manufacturing mean?
In a closed-loop process, the water and solvents used to produce bamboo lyocell are captured, purified, and reused within the same system — 99% of them, in our case. Almost nothing is discharged as waste. This is in direct contrast to conventional cotton production, which is heavily water-intensive and uses chemicals that are released into the environment. It is why we describe our products as responsibly made, not just soft and comfortable.
Is your supply chain ethical?
Yes — and this is non-negotiable for us, not a marketing claim. We work only with suppliers who meet our standards for fair wages, safe working conditions, and responsible manufacturing. Our OEKO-TEX certification covers the supply chain, not just the finished product. We believe the best sleep should not come at someone else's expense.
Why do you say "responsibly made" instead of "sustainable"?
The word "sustainable" is one of the most overused and least-verified claims in the textile industry. We prefer language that is specific and provable: "responsibly made," "certified non-toxic," "closed-loop manufactured." Every claim we make is backed by third-party certification or a verifiable fact. We would rather say less and mean it entirely than use a broad term that has lost its meaning.
Wholesale & Collaborations
Do you offer wholesale or bulk orders?
Yes — we welcome wholesale conversations with boutiques, spas, hotels, and wellness retailers. Please email us at greenthreadsglobal@gmail.com with your business name, the type of business, your estimated quantities, and your location. We will come back to you with pricing and terms promptly.
Are you open to press features or brand collaborations?
We are always open to collaborations that align with our values — press features, gifting partnerships, and creator collaborations. Please email us at greenthreadsglobal@gmail.com or DM us on Instagram @greenthreadsglobal with a brief introduction. We reply to every genuine enquiry personally.
Can I leave a review?
We would absolutely love that. You can leave a review directly on the product page: greenthreadsglobal.com/products/essential-sleep-solution. Or tag us on Instagram @greenthreadsglobal — we feature customer photos on our page and would love to share yours.
Better Sleep. Better You.
Still have a question? Talk to us.
Our small team reads every message personally and replies within 24 hours on weekdays. We'd love to hear from you.